Privacy Policy

We collect the following categories of information:

• Enquiry and lead information — name, phone number, email address, property location, and any details you submit through our contact form.
• Landlord and tenant account information — if you use the owner portal or are managed as a tenant on a property under our care, we hold contact details, lease and rent records, maintenance history, and property documents needed to deliver our service.
• Payment information — rent and fee payments are processed by Paystack. We receive confirmation of payment status and amounts; we do not receive or store your card, bank, or account credentials.
• Website usage information — pages visited, device and browser type, and referral source, collected automatically when you browse our website.

Our website uses the Meta (Facebook) Pixel to understand how visitors reach our site and to measure the performance of our advertising. The pixel records page visits and, where applicable, actions such as submitting an enquiry, and shares this information with Meta.

You can opt out of this tracking by adjusting your ad preferences through your Facebook ad settings, or by using a browser extension that blocks third-party tracking scripts.

• To respond to enquiries and provide quotes.
• To deliver property management services — rent collection, maintenance coordination, tenant management, and owner reporting.
• To send service communications, such as rent reminders, statements, and maintenance updates.
• To measure and improve our website and advertising performance.
• To meet legal, tax, and regulatory obligations.

We do not sell personal information. We share information with service providers who help us operate PropCare, under obligations to protect it:

• Supabase — hosts our application database.
• Paystack — processes rent and fee payments.
• Resend — delivers transactional emails (statements, reminders, receipts).
• Meta — receives website analytics data via the Meta Pixel, as described above.

We may also disclose information where required by law or to protect the rights, property, or safety of PropCare, our clients, or others.

We retain enquiry information for as long as reasonably needed to respond to it, and landlord/tenant records for the duration of the management relationship plus any period required for tax, accounting, or legal purposes.

Under the Nigeria Data Protection Act 2023, you have the right to request access to, correction of, or deletion of your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.

We use reasonable technical and organisational measures — including encrypted connections and access controls — to protect the personal information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our services are directed at adults managing or renting property. We do not knowingly collect personal information from children.

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date at the top of this page.

Questions about this policy or your personal information can be sent to contact@propcare.tech or by post to 12 Adekunle Street, Ebute Metta, Lagos, Nigeria.